Deel and Hofy have partnered to enable clients to rent, send, and manage equipment for their remote employees across the world!
Placing an order
Once an order has been placed through the Deel platform and the contract fully created (note if the contract status is in Request Pending, you will need to reach out to Deel Support), Hofy will then receive and process the order on our side. For more information on adding items in your basket and placing orders, please visit the Deel's documentation here.
When to contact Hofy Support
Hofy will handle the logistics of any deliveries or collections. Please contact us at support@hofy.com if you need any assistance with the following areas:
- updates to deliveries and changing delivery details such as addresses
- general help with deliveries and delivery timeframes
- reporting missing, damaged or lost items
- replacements of faulty items, repairs, and complimentary loaner laptops
When to contact Deel Support
Please reach out to Deel Support via the Deel live support chat or by completing this form where a member of a dedicated Deel Support team will be able to assist you with your queries such as:
- issues with contract creation
- requesting the equipment cancellation and collection
- payment related queries
- queries regarding contracts, cancellations costs, and early contract terminations
Which Hofy services are not included for customers through the Deel partnership?
Please note that the following services are not available through the Deel partnership:
- Point to point transfers
- Store and reuse service
- Equipment purchase
- Asset tracking
- Add on Hofy IT services such as MDM (mobile device management), device pre-configuration, device clearance, and off-catalogue order requests
If you are interested in any of these services mentioned above, please use our form to book a demo with one of our Account Executives on hofy.com
In the event you sign up to Hofy services directly, your previous Deel contracts will not be migrated and will still be subject to Deel’s terms of service. Please contact Deel Support for more information on terms of service.