Your Guide to Storing and Reusing Devices with Hofy

You can request a collection directly in the Hofy platform for devices only (laptops, mobile devices and tablets) while offboarding a team member or with the 'Manage' button on a rented asset.

The purpose of the service is to allow you and your organisation to make the most of your device rental contracts so that if you do not currently have a new team member joining you, we can store devices for you in the meantime. 

If you have opted to pay for your device contract via monthly or annual payments, you will continue to pay for your contract while your device is in storage. 

The fees are dependent on whichever Store and Reuse option you select:  

• Collect devices to storage for reuse anywhere within the UK, Europe (EEA/EFTA) or the US using Zone 1/Teleport* storage for $300 or approximately £239/€279 (one off fee). 
• Collect devices to store and reuse within the same country or customs region using Local storage for $200 or roughly £159/€186.

*Please see our full PDF breakdown of all countries.

By storing and reusing device contracts in-country, you’ll be massively reducing the air miles involved in reusing your devices, and will be able to deliver these devices to new hires even more efficiently.

The platform will make it clear which country you'll be storing the device in.

You'll be able to reassign device contracts 10 days after the collection has been completed or once the device arrives at Hofy's warehouse - whichever is sooner.

To reassign your stored contract to another user:

• Head to 'Contracts'.
• Select the 'Available for reuse' tab.
• Click on 'Reassign contract' and select a user to reassign it to. 

The rental fees remain the same even if your original rental price includes a country multiplier.

Hofy will collect the device. Upon arrival at one of our warehouses, Hofy will:

• Appraise the device
• Ensure all additional cables/chargers are included
• Physically clean/restore the device
• Repair the device and repair/replace missing parts if required (subject to an additional repair/replacement fees)
• Digitally wipe the device (ensure the device is factory reset before being shipped out and/or re-configured if we provide a pre-configuration service for your organisation)
• Repackage the device
• Store the device
• Ship the device to your new user once the contract is reassigned

At Hofy, we want you to trust us with servicing all of your device and employee lifecycles, such as onboarding and off-boarding. Reusing devices among distributed team members can be a logistical nightmare, especially when you don’t know where or when you’ll hire next.

That’s why we’ve designed a flexible device reuse service - allowing you to store devices for as long as you need, and reuse within or across regions to suit your hiring plans. All in a few clicks.

To store and reuse devices from other suppliers, you must first upload these devices to the Hofy Asset Tracker. The key difference here is that, whilst when it comes to Hofy rentals we store your contracts, with this service, we actually store your physical devices in our warehouses.

For cross border storage requests, you will need to supply the original purchase price of the device so we can accurately calculate customs fees. Customs fees are included in the service cost.

Please navigate to your 'Assets' tab (you must be on Hofy's newest terms and conditions to access this feature), click on the device asset, and select 'Store' in the top-right corner.

You will be able to reuse the device as soon as it arrives at our warehouse and has been graded for its condition.

You will pay a one-time service fee per device collection that includes:

• Coordinating the collection and logistics fees, including all customs fees
• Cleaning and repackaging. When a device arrives back at the warehouse, Hofy will:
  • Appraise the device
  • Ensure all additional cables/chargers are included
  • Physically clean and restore the device
  • Repair the device and replace missing parts, if required (subject to an additional repair/replacement fee)
  • Perform a final digital wipe of the device* (return the device to factory reset)
  • Repackage the device
• Storage (monthly storage fee applies for devices purchased from Hofy/other suppliers)
• Re-configuration (only if applicable, this will incur an extra fee)
• Re-delivery to a new end-user

* Your company is still responsible for initially wiping the device prior to collection. Hofy is not liable for any data on the device.

Your Asset Tracker should be your one single source of truth when it comes to all of your asset's locations. You can now update it to show you're storing assets in your own warehousing locations and the locations will change from user to in storage. Your warehouse locations can be managed in Settings > Locations. 

Customers who are keen to use Hofy services, but not necessarily procure all devices from Hofy, may consider this scheme for bulk orders.
The service enables you to send us your devices and then dispatch them from the same warehouse to team members, using Hofy services you already know and love, within the Hofy platform. 

To initiate the process, please reach out to your dedicated Account Owner to discuss your needs. 

• Confirm the shipping details, Hofy team will track it from there.
• Once the shipment is received at the warehouse, the team will check in each device, attach item codes and serial numbers.
• Once each device is checked into the warehouse, they will show in your Asset Tracker.
•  Hofy organisation managers can assign a device to a team member and Hofy will manage the rest for you, allowing you a pain free onboarding experience.

Costs

Activation Fee = Global Fee of $100 per device, this will be invoiced on check-in of the device. This fee includes the check-in, first month of storage, and delivery to the end user.
Storage Fee = Global Fee of $20 per month per device, first month is included in activation fee, so this is for month 2 and after.

Note this is not store and reuse → If you require inspection, grading, wiping, packaging, we strongly recommend using Store and Reuse which is a popular route to support all your needs.

Availability

• BYOD is available in Hofy hubs (UK, EU, USA) and outside of those, a number of integrated trusted local partners in India, Brazil, Philippines, Canada, Mexico & Australia.
• BYOD is ONLY for new devices. Used devices must be stored under Store and Reuse
• Devices only (note: may not be suitable for desktops)