Introduction
Include a short description of the feature and a recap of what the user will be able to read within the article.
Formatting info are here
https://www.notion.so/hofy/Help-Centre-Maintenance-0d8586fed58c4da186cce006b75080f6
Title 1
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis viverra dui ut sodales dapibus. Cras vulputate erat nibh, in iaculis turpis iaculis a. Aenean egestas ullamcorper lectus non dignissim. Duis semper maximus urna, a rutrum tortor vestibulum vel. Etiam condimentum gravida malesuada. Cras faucibus, dui eu ornare sollicitudin, elit leo iaculis ante, lacinia laoreet quam diam in turpis. Nam vel scelerisque augue, eu fermentum odio. Sed tincidunt nisl sapien, vitae consequat elit scelerisque quis. Ut eget diam fermentum ante euismod varius eu id ex. Lorem ipsum dolor sit amet, consectetur adipiscing elit
Title 2
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis viverra dui ut sodales dapibus. Cras vulputate erat nibh, in iaculis turpis iaculis a. Aenean egestas ullamcorper lectus non dignissim. Duis semper maximus urna, a rutrum tortor vestibulum vel. Etiam condimentum gravida malesuada. Cras faucibus, dui eu ornare sollicitudin, elit leo iaculis ante, lacinia laoreet quam diam in turpis. Nam vel scelerisque augue, eu fermentum odio. Sed tincidunt nisl sapien, vitae consequat elit scelerisque quis. Ut eget diam fermentum ante euismod varius eu id ex. Lorem ipsum dolor sit amet, consectetur adipiscing elit
Title 3
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis viverra dui ut sodales dapibus. Cras vulputate erat nibh, in iaculis turpis iaculis a. Aenean egestas ullamcorper lectus non dignissim. Duis semper maximus urna, a rutrum tortor vestibulum vel. Etiam condimentum gravida malesuada. Cras faucibus, dui eu ornare sollicitudin, elit leo iaculis ante, lacinia laoreet quam diam in turpis. Nam vel scelerisque augue, eu fermentum odio. Sed tincidunt nisl sapien, vitae consequat elit scelerisque quis. Ut eget diam fermentum ante euismod varius eu id ex. Lorem ipsum dolor sit amet, consectetur adipiscing elit
Instructions or See Also
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Formatting
- Use numbered lists for instructions.
- Use bulleted lists for other lists.
- Use bold to emphasise key information, and also highlight buttons (e.g. Go to Settings and click on Notifications).
- Please refrain from using red as it’s more alarming than informative. Instead, why not try one of our signature purple (especially for screenshots)?
- Centre images/Loom videos
- Use Mac’s native Preview to add arrows and annotations to the screenshots.
- When adding pictures, indent them to make sure they’re indented the same way as the paragraph that they correspond to.
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Tone of Voice
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When writing any content for Hofy customers please use direct, informative and positive soft approach
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Often we find users have an amount of 'assumed knowledge' when in reality we should never assume they know a term if we don't explain it. Therefore steer clear of technical terms and terminology considering Hofy's global outreach to accommodate existing and potential users from all walks of life and languages.
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If you are directing or explaining a process/steps, be as detailed as possible and put yourself in shoes of a person who is logging in the Hofy platform for the very first time.
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Use informal simple language and short sentences.
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Our aim should be standardise our languages across different functions e.g Product and Customer Support/Success.
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Labels
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Article labels should be keywords related to the content of the article. Be as accurate as possible to optimise results when searching answers in the help centre.
- Ex: if the article is related to "credit limit", the keywords should be "credit limit, how to increase credit limit, credit check"
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Article labels should be keywords related to the content of the article. Be as accurate as possible to optimise results when searching answers in the help centre.